Monday, October 11, 2010

They Aren't Listening

Lori has become accustomed to having a double hamburger order arrive as a double cheeseburger so pulling up to the drive through window at the Sask Drive Dairy Queen, she asked for a "Double Hamburger...no cheese please... and a large fr...". She hadn't completed the word "fries" before she was interrupted by a voice from the speaker, "Do you want that in a combo?". She told the speaker that they could price it however they wanted and continued with her order, "I'd like a double hamburger, no cheese please, a large fries, regular Pepsi and a bowl of chili on the side please.
"Uh...Hold on a minute..." said the speaker punctuated by the click of a microphone being shut off.
Shortly a different voice came from the speaker, "Sorry for the wait...that'll be a double cheeseburger, large fries and a super sized drink?"
"No", Lori replied, "A double HAMBURGER. No cheese. Large fries, REGULAR drink and chili on the side please."
After a short pause the speaker apologized again, "Sorry, a double cheeseburger with no cheese, large fries, regular drink and chili?"
Essentially correct, although it would have been simpler and clearer to say "Double Hamburger" rather than the more cumbersome and confusing "Double Cheeseburger with no Cheese", so Lori said, "Yes.".
Transaction complete. Almost. Only to take delivery of the food now.
Lori can see through the window into the heart of the operation as the DQ operative puts her burger and fries into the bag and assembles it together with her drink, looks up and she sees through the glass his mouth form the words, "Where's the chili?" and then simply shrug.
Lori accepted the bag and the drink, quietly accepted the fact that the chili had been forgotten and went on her way only to find a little down the road that the Pepsi was all water and carbonation with no syrup.
Lori gave up. She poured the drink out, stopped at the convenience store, bought a bottle of pop and went home.

The chili? It was on the burger.

No comments:

Post a Comment