Somebody Listened.

Eight days ago I posted a blog entry entitled 'They Aren't Listening' about my friend Lori's fast food nightmare and sent the story to Dairy Queen's corporate office in the US. I call it a nightmare because it was not the only occurrence, it had become a running joke and a bit of a crap shoot for her to get what she orders at that particular DQ.
Today I was sitting for coffee when Lori came in the door and told me a new story, this time it ended with her order being taken, read back, prepared and delivered 100% correctly. Even as we were talking about it, her phone rang, it was the Manager of the local Dairy Queen calling personally to apologize, hear her story and speak with her in person.

Even more than one Somebody listened.

Good Job, Dairy Queen Somebodies.